Tag Archives: towncar

Carmel Limo: Customer Service Failure

Photo by Bryce Longton

Photo by Bryce Longton

I used to use Carmel Limo fairly regularly when traveling. I prefer to schedule my ride to the airport rather than hope like hell that I can get a cab (either at rush hour or in the absurd hours of the morning). But, their record wasn’t all that hot, especially when picking me up at the airport. So, when they absolutely blew it this summer upon my return from Curtain Bluff in Antigua, I’d had enough. I wrote to the company to let them know how upset I was.

Brace yourself for some horrible customer service: the correspondence is after the jump. To put the moral of the story up front: Carmel Limo’s only response to a problem with customer service is to have you call customer service. Ugh.

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