Tag Archives: Limo

Carmel Limo: Customer Service Failure

Photo by Bryce Longton

Photo by Bryce Longton

I used to use Carmel Limo fairly regularly when traveling. I prefer to schedule my ride to the airport rather than hope like hell that I can get a cab (either at rush hour or in the absurd hours of the morning). But, their record wasn’t all that hot, especially when picking me up at the airport. So, when they absolutely blew it this summer upon my return from Curtain Bluff in Antigua, I’d had enough. I wrote to the company to let them know how upset I was.

Brace yourself for some horrible customer service: the correspondence is after the jump. To put the moral of the story up front: Carmel Limo’s only response to a problem with customer service is to have you call customer service. Ugh.

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Inside the Bowels of Jamaica, Queens

I had a shitty day at work. Seriously. I was not in the fucking mood for anything. But, that was okay. I knew that at 3:45 PM my chariot would arrive to take me to the airport for a weekend of pure bliss.


Bliss, I found, is something to be earned.


As usual, I called Carmel Limo to take me to JFK airport. I always use Carmel. Generally, they’re pretty good. The driver I had today was awful. Carmel usually shows up annoyingly early. This guy was annoyingly late. Then, to avoid traffic, he lengthened the trip by taking me through Woodhaven and Jamaica, in Queens. It took forever. And, he was a shitty driver … by my standards, which are not high.


It’s all fine now. I’m on the balcony outside my absurdly beautiful and comfortable hotel room. But, the ride sucked.