I used to use Carmel Limo fairly regularly when traveling. I prefer to schedule my ride to the airport rather than hope like hell that I can get a cab (either at rush hour or in the absurd hours of the morning). But, their record wasn’t all that hot, especially when picking me up at the airport. So, when they absolutely blew it this summer upon my return from Curtain Bluff in Antigua, I’d had enough. I wrote to the company to let them know how upset I was.
Brace yourself for some horrible customer service: the correspondence is after the jump. To put the moral of the story up front: Carmel Limo’s only response to a problem with customer service is to have you call customer service. Ugh.
I’ve been away for a while. That’s the curse of finding paid work: not as much time to spend on the fun stuff. But, I have been able to squeeze in a bit of time to experiment with video. I’m trying to spice up my posts for Gadling and Luxist with footage that I’m shooting with a Flip HD. So far, my work is nothing short of amateurish, but I’m hoping it at least brings a bit more life to the stories I’m pulling together.