JetBlue has a “Customer Bill of Rights“. According to this policy, I was entitled to:
JetBlue will notify customers of the following:
- Delays prior to scheduled departure
- Cancellations and their cause
- Diversions and their cause
Yet, somehow I was not notified. Wait, that’s not true. I was notified upon arrival at the airport. Somehow, I suspect this is not how the Customer Bill of Rights was meant to be interpreted. Of course, JetBlue is a bullshit airline. I submitted a complaint to them; I’ll let you know how it goes.