Tag Archives: JetBlue

JetBlue Gets No Rest from My Ire

For the past few days, a handfulof people have found the Migrant Blogger through variations of “i hate jet blue”. It’s a popular search term for finding this site. Today’s, though, are better than usual. Two people actually used “i fucking hate jet blue” to find the Migrant Blogger.

Well, my hate-on for JetBlue is endless, so I hope this post encourages more angry searches– and ultimately leads to boycotts! If you still need convincing, take a look at my coverage of JetBlue from last June.

Read about JetBlue on the Migrant Blogger >>

Finally Home

Well, it took more than 24 hours, but I am finally home. It could have been a lot worse. Had I not been traveling on business– with a very understanding hotel– I could have spent the night in the Fort Meyers airport, sleeping on the floor and trying to subsist on fast food as both my Blackberries lost their remaining battery juice. Instead, I was comfortable, ate and drank well and was lent a Blackberry charger. So, I have few real complaints– excpet when it comes to JetBlue.

Friends Don’t Let Friends Fly JetBlue

Here’s the latest: my flight has been pushed back to 1:30 pm. The announcement was made, and no reason was given. So, I went up to the gate and asked why. The employees were not sure. Finally one said she thought it was high wind. In order to find out the reason for the delay, they have to decipher some small codes on the computer screen. I imagine that it must be quite difficult (not joking).

There’s a problem with is situation– aside from the ongoing problem of my not being in New York yet. the inability to decipher the reasons for a delay prevents JetBlue from living up to its obligations under its “Customer Bill of Rights“. As I mentioned in a post yesterday, JetBlue promises:

INFORMATION

JetBlue will notify customers of the following:

  • Delays prior to scheduled departure
  • Cancellations and their cause
  • Diversions and their cause

I find it interesting that delays do not trigger a need to provide the cause, while cancellations and diversions do.  So, let’s even take my predicament out of the equation and try to figure out how, in general, the policy works for cancellations and diversions. Since the folks at the gate cannot readily interpret the information they are provided, how can they comply with the second two bullet points above. JetBlue is simply not equipped to follow its own policy.

JetBlueimply cannot succeed; it can’t engineer successes where they don’t belong. They have built a policy that matches the effectiveness of the staff: destined for failure.

JetBlue’s “Customer Bill of Rights” Is Bullshit

JetBlue has a “Customer Bill of Rights“. According to this policy, I was entitled to:

INFORMATION

JetBlue will notify customers of the following:

  • Delays prior to scheduled departure
  • Cancellations and their cause
  • Diversions and their cause

Yet, somehow I was not notified. Wait, that’s not true. I was notified upon arrival at the airport. Somehow, I suspect this is not how the Customer Bill of Rights was meant to be interpreted. Of course, JetBlue is a bullshit airline. I submitted a complaint to them; I’ll let you know how it goes.

The Migrant Blogger’s “Do Not Fly” List

If the Department of Homeland Security can have a “Do Not Fly” list, then damn it, so can I. If you like to be enraged, consider flying JetBlue. Also, I suggest avoiding the Delta Shuttle if you want to get to Boston or Washington, D.C. anywhere close to on time. Instead, take the Amtrak Acela Express. The price is about the same (sometimes a little cheaper), and door-to-door, it’s faster even when the Delta Shuttle is on time. If you want to save some bucks or have a little extra time on your hands, the Amtrak regional train is a good choice.

I Hate JetBlue

“Happy jetting,” my ass. i am not doing any “jetting” this evening. Know why? I’ll tell you why. JetBlue sucks. Big time.

Let me say this once and for the record: I hate JetBlue. I hate JetBlue with a passion. First, they left me stuck on the runway for more than an hour when I left JFK on Friday. It’s bad, but the reality of flying JetBlue. Let’s not forget that these fucks left passengers stuck in a plane on the runway for around 10 hours last year.

Well, they somehow canceled my flight to JFK this afternoon … without bothering to tell me. I showed up at the airport; the asshole behind the counter just told me that JetBlue was booked solid into JFK until Tuesday and had no way to get me near New York today. “Well,” I asked, “can you get me into LaGuardia tomorrow? Newark?” No to the former, yes to the latter. But, he didn’t even fucking offer! I had to drag it out of him!

In the words of my favorite cigar guy, “Amigo, cahhh’maaaahhhn.” Translation: This is bullshit.

JetBlue can kiss my ass. Due to the nature of my travel, I don’t always get to choose my airline. When I do get to choose, it will not be JetBlue. I suggest that you adopt a similar policy. JetBlue will fuck you over on a good day and strand you when all else fails.

So, I am back at the resort that I came down here to cover. In all honesty, it could be worse (as my wife reminded me). I am in a top-shelf hotel, and they actually upgraded my room. Now, I have a corner room with a large wraparound deck. There are chairs to accommodate around eight people. So, I am writing, thinking, fuming and smoking a Padron Anniversaro 1926 (natural wrapper, not maduro). I have some writing to do, so I’ll at least be busy this evening. Dinner is en route (a burger, I’m really pretty simple.

The hotel made solving my current situation very easy, and for that, they have my eternal gratitude. I can’t reveal where I am staying on my blog, as the article has yet to be published (hell, I still have to write it). But, if you know me and I deem you trustworthy, give me a shout, and I’ll spill the beans.

For everybody, if you just need a vacation recommendation, hotel suggestion, etc., never be shy about contacting me. I would be more than happy to help you out. Just go to How to Contact Migrant Blogger, or simply leave a message on any of the blog articles. If you do not want your post to be made public, please start it with “DO NOT POST”.

Just a reminder, my travel column launches tomorrow at TraderDaily.com.